FREQUENTLY ASKED QUESTIONS
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We recommend booking as early as possible to ensure availability, especially during peak seasons.
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To officially reserve your date, a signed contract and non-refundable retainer fee are required after completing our booking form.
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An non-refundable retainer fee of $250 is required to secure your booking. The remaining balance is due two weeks before the event date.
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Love the Moment is based in San Antonio and proudly serves the surrounding areas, including the Hill Country, Alamo Heights, Stone Oak, Helotes, Leon Springs, Universal City, Live Oak, Shavano Park, Boerne, New Braunfels, Schertz, Cibolo, Fair Oaks Ranch, Bulverde, Converse. Outside these areas? Reach out and we’re happy to talk possible availability.
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Yes. We are fully insured and can provide proof of insurance if required by your venue.
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Our setup typically requires 8x8 of space to ensure the best experience and optimal photo quality.
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A standard 110, V 20-amp outlet is required. If power is not easily accessible, we can provide one upon request.
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A strong Wi-F connection allows us to send photos to your guests instantly via text or email. If your venue doesn’t have reliable Wi-Fi connection, we can still run the booth-photos will be sent once we’re back on a connection, typically within 24 hours of your event. We’re also able to provide Wi-Fi for an additional fee if needed at your venue.
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Outdoor setup may be available at our discretion. The booth must be fully covered overhead and shielded on at least two sides from direct sunlight, wind, and precipitation. Backdrops cannot be used outdoors if winds exceed 10 mph, and outdoor setup is not available when temperatures are above 85 degrees or below 45 degrees.
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To make sure everything runs smoothly, our team arrives 1 to 1.5 hours before your rental time to set up. This gives us plenty of time to carefully set up booth, backdrop, and any lighting needed-so everything’s ready when your event starts.
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At the end of your contracted rental time, our team will begin a prompt and efficient tear down. We’ll give a friendly “last call” about 15-20 minutes before teardown begins, so guests have a final opportunity to use the booth. As your event may still be underway, our team works discreetly and with minimal disruption throughout the process.
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Yes, our photo booth packages include unlimited photo sessions during the operating hours of the photo booth, allowing guests to enjoy the experience as many times as they would like during the event.